Frequently Asked Questions

Do you have a physical store?

Our brand store is located at Bergstraat 12 Eindhoven, the Netherlands. We are open from Monday to Saturday. Hopefully see you soon!

What are the shipping costs?

Shipping costs vary per country. Here you will find all information about shipping & returns.

Can I pick up my order in the store?

Our webshop is external, so picking up your order in the store is not possible. You can app/call/email us to reserve an item and we will set it aside!

Can I exchange my order?

You can exchange your order within 14 days. This way you can easily exchange your order for a different size or color. 

Can I return my order? And how long does it take to process this?

Yes, you can return an order within 14 days. See here how to return an item. A return will be processed within 2 working days. We will refund the money to the account used for payment. If you have chosen KLARNA, you will receive a message when the payment has been adjusted.

I have a complaint, what should I do now?

How annoying! Please send an email with your order number, the relevant complaint, and a clear photo to: info@charliepetite.com. We will then contact you as soon as possible!